Refund & Returns Policy

Overview

Our refund and returns policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition as you received it, in the original packaging. All returns require an RMA number.

Non-Returnable Items

• Custom-configured systems built to customer specifications
• Downloadable software products
• Gift cards

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection. If approved, your refund will be processed within 5-10 business days.

Exchanges

We only replace items if they are defective or damaged. Contact us at info@duropc.com for an RMA number.

Shipping Returns

You are responsible for your own return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service.

Contact Us

For questions related to refunds and returns, contact us at info@duropc.com or call 1-888-760-DURO (3876).